At Inktera.shop, we value your satisfaction and aim to provide quick and effective assistance. Whether you have questions before buying, need help accessing your ebooks, or require technical support, our team is ready to assist you.

1. Contacting Support

For all support inquiries, please email us at support@inktera.shop. Make sure to include:

• Your full name

• Your order number (if applicable)

• A clear description of the issue

• Any relevant screenshots or files that may help us resolve your request faster

We respond to all inquiries within 24 to 48 hours, Monday to Friday (excluding holidays).

2. Common Support Topics

• Pre-purchase questions: Information about product formats, categories, or payment options

• Order assistance: Issues with download links, missing files, or account creation

• File replacement: Requesting a corrected file if the one received is defective

• Technical help: Guidance on compatible apps and software to open your ebooks

3. Before Contacting Us

To speed up the resolution process, please:

• Check your spam or promotions folder for our email (sometimes download emails end up there)

• Verify that you are logged in to your Inktera.shop account

• Visit our Downloads section to find recommended software and apps for reading PDF ebooks

4. File Replacement Policy

If you receive a defective file, notify us within 48 hours. We will try to provide a corrected version. If we cannot replace it, you will be eligible for a refund according to our Refund and Returns Policy.

5. Important Notes

• We do not provide support for content-related issues such as typographical or grammatical errors within ebooks (these are the responsibility of the original publisher)

• Support is provided exclusively via email to ensure accurate tracking and documentation of each case

We’re committed to ensuring you enjoy your reading experience with Inktera.shop. Don’t hesitate to reach out — we’re here to help!